AI First-Level Support

Smart Systems. Sovereign Answers.

Artificial intelligence as an integral part of real-world service processes.

FRESEN.IT develops AI systems that understand, prioritize, and structure real business communication.
Our technology does not replace employees – it provides the foundation for people to focus on value-creating tasks.

We automate answers – not relationships.

Independent AI Architecture

Data sovereignty as a core principle.

Our AI frameworks are built entirely on European infrastructure and are free from external cloud or API dependencies.

This ensures that all data flows remain within the EU and meet the highest standards of data protection, compliance, and traceability.

No data transfer outside the EU. No black-box models. No compromises in security or legal certainty.

Functionality

Understand. Structure. Prioritize.

Our systems analyze incoming messages from email, ticketing, or chat channels and categorize them by relevance, context, and urgency.

This creates an AI-driven first-level support system that:

  • correctly classifies requests,
  • securely formulates standard responses,
  • and automatically forwards complex cases to human experts.

The AI does not think instead of the human – it thinks alongside them.

Fields of Application

Scalable support for complex organizations.

Our AI solutions are particularly suited for:

  • Service and support centers with high request volumes
  • Banks, insurers, and regulated industries
  • Companies with multilingual customer support
  • Internal helpdesk and HR communication

The systems are modular and can be seamlessly integrated with existing platforms (e.g. CRM, ERP, or ticketing systems).

Integration & Security

Seamless integration. Full control.

Each implementation is based on the client’s existing IT infrastructure.

Our AI components can be securely connected and centrally managed via standardized interfaces (REST, WebSocket, and similar mechanisms).

Role and permission systems ensure that sensitive data is processed only where it belongs.

Strategic Advantages

Efficiency and responsibility in balance.
  • Significantly reduced response times
  • Consistent communication quality
  • Scalable support structures without personnel bottlenecks
  • Legally compliant data processing within the EU
  • Relief for internal teams with full transparency

AI is not a replacement for service quality – it is its foundation.

Intelligence Requires Structure.

With FRESEN.IT’s AI First-Level Support, a system emerges that combines efficiency, security, and responsibility – developed, operated, and maintained on European infrastructure.

FRESEN.IT – Responsible AI for Real-World Operations.